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What is your return policy?
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You may return the product within 30 days of shipment, in the original
packaging and condition. A restocking charge may apply to units that
are damaged. |
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Whom do I contact if I have a complaint, or just wish to give you feedback?
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Send us an email. We will call you back directly and reply to your
email.
We want all our customers to be completely satisfied. If you have a
concern or complaint, do not hesitate to contact us. We want to hear
from you. It is the best way for us to ensure that we continue to have
the finest products in the industry. And if you have a story to tell
us, or an especially rewarding experience using our products, we
welcome those emails and phone calls too.
Above all, we want to know our customers. As the saying goes, “The wise person is one who learns from everyone and we
can only learn by listening to you. |
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What about replacement parts like eartips and diaphragms?
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Medical device companies just love making money out of disposable and
replaceable parts. Until further notice, we'd rather just send
them to you free when you need them, as long as you don't take
unfair advantage of us. The benefit to us is that we get to chat with
you when you call, so we can learn about your experience with our
products. |
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Wha's the product Warranty?
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One year guarantee against manufacturing defects. Contact us via our
website, and we will give you instructions on where to send the product
for repair or replacement. |
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Rhythm stethoscopes cost about the same as a conventional stethoscope. Why?
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See “About Thinklabs for our philosophy on the pricing of medical products. |
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Where can I buy Thinklabs products?
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From our website, at www.thinklabsmedical.com We sell directly to you,
removing medical distributors and other middle-men from the process. |
Support and FAQs 
